3-Year Installation & Labour Guarantee
12 months standard cover + 24 months additional labour protection
Provided by Eagles Tribe Ltd, trading as OptimPRO
| Guarantee details | |
| Duration | 36 months from commissioning |
| Eligibility | Installations with 2 or more separate ducted indoor units |
| Included | Covered engineer call-out, fault diagnosis and repair labour |
1. Guarantee Period and Eligibility
OptimPRO provides a 3-year installation and labour guarantee on qualifying ducted air conditioning installations completed by Eagles Tribe Ltd, trading as OptimPRO.
The guarantee consists of:
- Year 1: Standard installation workmanship and labour guarantee (12 months).
- Years 2 and 3: An additional 24 months of labour protection, provided at no extra charge, subject to the conditions outlined in this document.
The guarantee is available on qualifying installations incorporating at least two separate ducted indoor units. Multiple ceiling vents connected to a single indoor unit do not qualify.
The guarantee commences on the date of commissioning and remains valid for 36 consecutive months. It applies to the installed system at its original UK installation address.
2. What the Guarantee Covers
During the guarantee period, OptimPRO will provide, for faults covered under this guarantee:
- Engineer attendance and call-out without additional labour charges.
- Fault investigation and diagnosis.
- Labour required to repair covered equipment faults.
- Rectification of defects resulting from OptimPRO’s installation workmanship.
- Installation materials reasonably required to remedy defects in our original workmanship.
Where an equipment fault is covered by the manufacturer’s applicable parts warranty, OptimPRO will provide the associated diagnosis and repair labour without additional labour charges, subject to the conditions of this guarantee.
Important: Replacement equipment and components remain subject to the manufacturer’s separate parts warranty, or applicable statutory rights.
This guarantee is not an emergency-response agreement or an ongoing maintenance contract. Visits will be arranged during normal working hours at a reasonable, mutually agreed time.
3. Mandatory Annual Servicing
Annual professional servicing is a condition of the additional two years of voluntary labour protection.
The customer is responsible for ensuring that the air conditioning system receives a professional service at least once every 12 months following commissioning.
Servicing must be completed by a competent air conditioning contractor holding the appropriate qualifications and F-Gas certification where required.
The servicing requirements include the following:
- The first service should normally be completed within 12 months of commissioning.
- Subsequent servicing should be completed at least annually.
- More frequent maintenance may be necessary depending on usage, environmental conditions or manufacturer requirements.
- Service reports and invoices must be retained as evidence of maintenance.
Annual servicing is NOT included in this guarantee and will be charged separately.
Customers may arrange servicing through OptimPRO or another suitably qualified contractor.
Where servicing has been missed or inadequately performed, a claim under the additional 24-month voluntary labour protection may be declined if the lack of maintenance caused or materially contributed to the reported fault.
Unrelated faults will be assessed on their merits. The customer’s statutory rights remain unaffected.
4. System Interference, Modifications and Unauthorised Repairs
To maintain the validity of the voluntary guarantee, the air conditioning system must be operated and maintained in accordance with the manufacturer’s instructions.
The customer must not interfere with or permit unauthorised modifications to the installed equipment.
This includes, but is not limited to:
- Alterations to refrigerant pipework or refrigerant circuits.
- Modifications to electrical wiring, connections or protective devices.
- Removal, relocation or modification of indoor or outdoor units.
- Unauthorised modifications to ductwork, grilles or air distribution arrangements.
- Interference with condensate drainage systems.
- Bypassing or altering safety devices.
- Unqualified repairs or modifications to system controls.
- Physical damage resulting from improper handling or misuse.
The customer should contact OptimPRO before arranging alterations or repair work that may affect the installation.
Normal system operation, permitted user maintenance and routine servicing by another suitably qualified contractor are allowed.
Any fault or damage caused or materially worsened by unauthorised interference, modification, improper repairs or misuse is excluded from this voluntary guarantee to the extent that such actions contributed to the problem.
Work performed by another contractor does not automatically invalidate the entire guarantee where it is unrelated to the reported fault.
5. Exclusions and Limitations
The following items are not covered by this voluntary guarantee:
5.1 Routine Servicing and Maintenance
Annual servicing, routine inspection, cleaning, maintenance, filter cleaning, routine condensate drain cleaning, consumables and general wear and tear.
5.2 Manufacturer’s Parts Warranty
Replacement parts, equipment or refrigerant not covered by the applicable manufacturer’s warranty or another legal obligation. The additional two-year protection provided by OptimPRO is for labour, not a separate extension of the manufacturer’s parts warranty.
5.3 Accidental or External Damage
Damage caused by accidental impact, theft, vandalism, pests, flooding, severe weather, external power supply problems or voltage surges, except where attributable to OptimPRO’s work.
5.4 Improper Operation or Maintenance
Faults caused or materially worsened by neglected servicing, blocked filters, obstructed airflow, blocked drains, misuse or operation contrary to manufacturer instructions.
5.5 Third-Party Alterations
Defects or damage caused by unauthorised modifications, negligent third-party repairs, relocation or interference with the installation.
5.6 Additional or Unrelated Works
System upgrades, relocation, decorative repairs, unrelated building works, modifications requested by the customer and work where no covered fault is identified.
Where an inspection identifies an issue outside the voluntary guarantee, OptimPRO will explain the findings and obtain customer approval before undertaking separately chargeable work.
Nothing in these exclusions limits liability where exclusion is prohibited by law.
6. Reporting Faults and Making a Claim
If a fault develops during the guarantee period, the customer should contact OptimPRO as soon as reasonably possible.
Contact details:
OptimPRO
Telephone: 024 75 22 45 95
Email: info@optimpro.co.uk
Website: www.optimpro.co.uk
When reporting a fault, customers should provide:
- Their name and installation address.
- Original quotation or job reference, if available.
- Commissioning or installation date.
- A description of the reported fault.
- Relevant servicing records, where requested.
Where a potentially unsafe condition occurs, including suspected electrical hazards or refrigerant leaks, the customer should stop using the affected equipment where safe to do so and seek appropriate assistance.
Non-emergency third-party repair work should not be commissioned on OptimPRO’s behalf without prior written agreement.
OptimPRO will assess the fault and determine whether the necessary work is covered by this guarantee or the manufacturer’s applicable warranty.
Where applicable, OptimPRO will coordinate with the equipment manufacturer to arrange warranty repairs.
7. Manufacturer Warranty and Statutory Rights
The equipment manufacturer’s warranty is separate from this installation and labour guarantee.
Manufacturer warranties may include their own requirements regarding registration, servicing, operation and claims.
OptimPRO’s additional labour protection does not automatically extend the manufacturer’s parts warranty.
This voluntary guarantee is provided in addition to the customer’s statutory rights under applicable UK consumer law, including the Consumer Rights Act 2015.
Nothing in this document excludes, restricts or diminishes those statutory rights.
Any conditions regarding maintenance, modifications or exclusions apply only to the extent permitted by law.
Guarantee Provider
Eagles Tribe Ltd, trading as OptimPRO
Company Registration Number: 10737179
Registered Office: 274 Cedar Road, Nuneaton, England, CV10 9DZ
Telephone: 024 75 22 45 95
Email: info@optimpro.co.uk
Website: www.optimpro.co.uk