Optim PRO Terms and Conditions (T&Cs)
This Cookie Policy was last updated on January 23, 2026 and applies to citizens and legal permanent residents of the United Kingdom.
1. Introduction
Our website, https://optimpro.co.uk (hereinafter: "the website") uses cookies and other related technologies (for convenience all technologies are referred to as "cookies"). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.
2. What are cookies?
A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.
3. What are scripts?
A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.
4. What is a web beacon?
A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.
5. Cookies
5.1 Technical or functional cookies
Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.
5.2 Statistics cookies
We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.
5.3 Marketing/Tracking cookies
Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.
6. Placed cookies
7. Consent
When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on "Save preferences", you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.
7.1 Manage your consent settings
8. Enabling/disabling and deleting cookies
You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.
Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.
9. Your rights with respect to personal data
You have the following rights with respect to your personal data:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Information Commissioner's Office (ICO)).
10. Contact details
For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:
Eagles Tribe ltd
CV10 9DZ Nuneaton
United Kingdom
Website: https://optimpro.co.uk
Email: info@ex.comoptimpro.co.uk
Phone number: 02475221252
This Cookie Policy was synchronised with cookiedatabase.org on January 23, 2026.
Optim PRO, a trading name of Eagles Tribe Ltd is completely dedicated to your total satisfaction. If you have any suggestions or comments please don’t hesitate to contact us.
Terms and Conditions
Please read our Terms and Conditions of sale before you place an order with Optim PRO. If you have any queries or questions regarding our Terms and Conditions then please do not hesitate to get in touch, we would be happy to help. You can contact us by telephone or email.
Tel: +44 (0)7466 518 415 (UK)
Email: info@optimpro.co.uk
By placing an order on Optim PRO website you are agreeing to be bound by the terms and conditions of sale that are listed below. Nothing in these terms confers or purports to confer on any third party any benefit or any right to enforce any part of these terms pursuant to the contract (Rights of Third Parties) Act 1999. Nothing in these terms shall affect your statutory rights as a UK consumer.
Registered Office
Optim PRO
Eagles Tribe ltd
274 Cedar Road, Nuneaton
CV10 9DZ
Company Number: 10737179
Making a Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy to the shopping basket. After you have finished your selection, click on ‘Checkout’ and you will be asked for the details that we need to be able to complete the order, prior to entering your credit/debit card or PayPal details for processing.
Complaints
In the unlikely event that there should be a problem with your order, or during your ordering process, please get in touch. We will get back to you as soon as possible, complaints will be dealt with in accordance with UK law. Please visit our contact us page or see above for contact details.
Tax Charges
For orders made for the UK or the European Union, 20% VAT is applicable. VAT is displayed where applicable.
Cookies
Cookies are used on this site to keep track of the contents of your shopping basket. They are also used after you have logged on, as part of that process. You can turn off cookies within your browser by going to ‘Tools – Internet Options – Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features on Optim PRO website that use cookies.
Security
Optim PRO is dedicated to ensuring your safety when shopping on our site. We follow all necessary procedures to protect the security of your information by using Secure Sockets Layer (SSL) software to encrypt all information that your provide. You can shop with confidence as our site has a PCI Level 1 Compliant ecommerce infrastructure, approved by Visa and Mastercard, and we use Stripe to provide SSL encrypted transactions for your peace of mind.
Goods and Services
- Optim PRO warrants that all goods promoted for sale on this site are of satisfactory quality. Specifications and representative images are not intended to be binding and are intended to be binding and are intended only to give a general description of the product.
- We reserve the right to make any changes in the specification necessary to comply with any applicable legal requirements and to change the specification published on this website provided this does not materially affect the quality of the goods. In all other respects, and to the maximum extent permissible. Optim PRO makes no other warranties or promises about the goods, and any implied warranties are excluded.
Privacy
Optim PRO is committed to protecting your privacy and does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Information that Optim PRO obtains from customers is solely used for the following: to process orders and payments, deliver ordered goods, communicate with you regarding orders, promotional offers and products.
Availability, Prices and Information
- ALL products are offered for sale SUBJECT TO AVAILABILITY. For the backordered products, the delivery time can ususaly start from the next day after the deposit is paid and received in our bank account.
- Optim PRO does not take responsibility for products not meeting the exact dimensions and specifications listed on this site.
- ALL product images, colours descriptions displayed on Optim PRO website are provided for illustrative, information purposes only. Optim PRO does not take responsibility for products not meeting the exact specification set out by product descriptions or imagery.
- Optim PRO reserves the right to make any alterations to the price of goods sold and delivery charges on the website without prior notice.
- The price payable for goods on order is as set out on Optim PRO website at the time you place your order. In the unlikely event that there is an error in the pricing of goods on order we will always contact you to reconfirm the order and ensure that the price is acceptable before dispatch. In the pricing error case, we will either ask for the difference if the new price is higher than the amount paid, refund the difference if the new price is lower than the amount paid, or issue a full refund if the new price is not accepted by the buyer.
- ALL prices are shown inclusive of VAT and displayed on the web site in Pounds Sterling. Where applicable VAT will be included at the checkout stage and must be paid in full, including delivery charges.
- The approximate delivery times for the items on ODO (On display to Order): Usually the goods are available for delivery starting with next day after the deposit has been paid and received in our account
- Delivery cost and policy information: Unless otherwise specified, the delivery is free of charge.
Ordering
- When you receive confirmation of your order via email, this is to indicate that we have received your order. It does not indicate that a contract exists between us. A contract between us will commence at the delivery of the goods. We will supply to you, subject to availability, with the quantity and specifications of goods set out in your order. You are responsible for ensuring the accuracy of your order. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason.
- In the event that specific goods ordered are unavailable for dispatch, we will contact you as soon as possible to discuss alternative products by means of a replacement that is acceptable to you.
- If Optim PRO cannot offer a satisfactory alternative the unavailable products can either be:
- Placed on back order and dispatched as soon as stock becomes available (times will vary). Full payment for the order will be taken including any back ordered products.
- Cancelled from your original order, and payment taken for available goods only.
Optim PRO will always discuss the options with you prior to dispatching the goods, if applicable to your order.
Returns
- Every customer have the statutory right to ask for returning the unopened item within 14 days and to phisicaly return them within the next 14 days after the informing period.
- The return and refunds statutory rights are available on the UK govenment website here: https://www.gov.uk/accepting-returns-and-giving-refunds
Payment
- Optim PRO uses the following online payment gateways Stripe, Klarna, Super, Paypal.
- Optim PRO uses the following online payment gateways Stripe, Klarna, Super, Paypal.
- You may pay using American Express, Visa Credit, Visa Debit, MasterCard Credit, MasterCard Debit, Visa Election, Maestro and JCB. Alternatively, you can pay by direct bank transfer.
- Optim PRO must receive full payment for all goods on orders and any applicable delivery charges before the order can be dispatched.
- To process your order it is necessary for full card data to be disclosed, including details of the card’s registered address. Failure to provide full information could forfeit an order.
Data Protection
- Optim PRO is registered under, and will process your personal data in accordance with the Data Protection Act 1998 by ensuring strict security procedure in the storage and disclosure of such information.
- By sending Optim PRO any messages you consent to the processing of your personal data by Optim PRO using databases and spreadsheets for the purpose of processing your request.
- Optim PRO will not share any information given to us by you to third parties or individuals for marketing purposes.
Limitation of Liability
The limit of our liability to you is the making up of any shortfall, replacement, refund of the price of the goods as provided. We are not responsible to you to any greater extent and in particular we are not liable to you for any indirect or consequential loss (including without limitation financial loss such as loss of profit or otherwise) which you may incur for whatever reason, as a consequence of our failure to comply with these terms and conditions. This term does not operate to exclude or limit our liability in respect of death or personal injury caused by our negligence.
Choice of Law and Jurisdiction
These terms shall be governed by and construed in accordance with Scottish Law.
PLEASE PRINT A COPY OF THESE TERMS AND CONDITIONS OF SALE FOR YOUR OWN REFERENCE BEFORE ACCEPTING THE TERMS AND CONDITIONS AND PLACING AN ORDER.
Links on this website connect to other websites maintained by third parties over whom Optim PRO has no control. Optim PRO makes no representations as to any other website or as to any matter contained therein. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties are those of the respective authors, publishers or distributors and not of Optim PRO.
All trademarks appearing on this site are the property of their respective owners.
Except where copyright is otherwise acknowledged, all information on this website is Copyright © Eagles Tribe Ltd as Optim PRO.
All Rights Reserved
Any redistribution or reproduction of part or all of the contents and or images, of this website, in any form is strictly prohibited. You may not, except with our written permission, distribute or commercially exploit the content. Nor may you transmit it or store it on any other website or other form of electronic retrieval system.
Referrals
- Eligibility: The referral bonus is available to individuals who refer a new customer to Optim PRO. The referred customer must not have used our services in the past 24 months.
- Qualifying Purchase: The bonus applies strictly to the purchase and installation of a complete HVAC system (e.g., condenser and coil, or heat pump system). Repairs, maintenance plans, or accessory purchases (like thermostats or UV lights) do not qualify.
- Payout Timing: Referral rewards are processed and mailed 30 days after the installation is complete and the invoice has been paid in full.
- Exclusions: This offer cannot be combined with other coupons, discounts, or financing promotions unless explicitly approved. One referral bonus per installation address.
- Self-Referrals: You cannot refer yourself or your own primary residence.
- Modifications: Optim PRO reserves the right to modify, suspend, or terminate this program at any time without notice.